Privacy Policy

PrimEra Health (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our services, or communicate with us.

By using the PrimEra Health website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you interact with our website or services, you may voluntarily provide personal information such as:

Name
Email address
Phone number
Date of birth
Health-related information
Payment information
Appointment requests or consultation details

This information is typically collected when you:

Complete online forms
Schedule appointments
Sign up for newsletters
Contact us via email or phone
Make purchases or enroll in services

B. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Cookies and tracking data

This information helps us improve website performance and user experience.

2. How We Use Your Information

PrimEra Health uses your information for the following purposes:

To provide medical, wellness, and consultation services
To respond to inquiries and appointment requests
To process payments and manage accounts
To communicate with you regarding services, promotions, or updates
To improve website functionality and user experience
To comply with legal and regulatory requirements

We will only use your information in ways that are consistent with this Privacy Policy.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

Sensitive health and payment information is handled using secure, industry-standard systems and protocols.

However, no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only in the following situations:

With trusted service providers who assist in operating our website or services (e.g., payment processors, scheduling platforms)
When required by law or legal process
To protect the rights, property, or safety of PrimEra Health, our clients, or others

Any third parties we work with are required to keep your information confidential and secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enhance user experience
Analyze website traffic
Personalize content

You may choose to disable cookies through your browser settings. However, doing so may affect website functionality.

6. HIPAA and Health Information

PrimEra Health is a healthcare and wellness provider. Any medical or health-related information you share with us may be protected under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is handled in accordance with all relevant regulations and is never shared without your consent except as required by law.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any information.

8. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate information
Opt out of marketing communications
Request deletion of your personal data where applicable

To make any of these requests, please contact us using the information below.

9. Children’s Privacy

PrimEra Health does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that such information has been collected, we will take steps to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

PrimEra Health
121 W Girard Ave
Philadelphia, PA 19123
Email: support@primerahealthco.com
Phone: 267-750-9622